How to POSITIVELY Increase Patient Satisfaction

How to POSITIVELY Increase Patient Satisfaction

By Lisa Philp People are porous. They tend to absorb and reflect the atmosphere and emotions around them. According to Nobel Prize winning psychologist Daniel Kahneman, we experience approximately 20,000 individual moments in a waking day. Each moment may only last a...
Bullying in Dental Practices: Coping Strategies

Bullying in Dental Practices: Coping Strategies

“Workplace bullying is likely the “single most preventable and needless expense on a company’s register.” – P. Barnes By Paul Pelletier Bullying can be as harmful in dental workplaces as it is in schools, causing many challenges for administrators, staff, patients and...
Are Your Attitudes about Money Sabotaging Your Profits?

Are Your Attitudes about Money Sabotaging Your Profits?

By Kristine Hodsdon Money — the lack of it, the fear of losing it, the dread of not having enough, etc. — tops the list of concerns of many people these days. Even when the economy is flourishing, we are still a debt-ridden nation. What’s going on? Our ability to...
Make your last 5 years your best 5 years

Make your last 5 years your best 5 years

By Dr. David Black I am a “boomer.” I was raised in the 50s and 60s with all the optimism, opportunity and personal affluence of this era, in a Mayberry –type town in West Virginia. Early in my career I felt that everything was lovely, that prosperity would continue...
Will insurance cover that??

Will insurance cover that??

by Kristine Hodsdon When patients say, “I can’t afford it,” “will insurance cover it,” or fill in the blank______- What do you say in return? For many professionals, that is the end of the conversation. Alternatively, they blurt out their conditioned or default...
Produce More—Manage Less

Produce More—Manage Less

By Sandy Baird To maximize your practice’s potential, 98% of your time as a dentist should be spent with your hands, eyes, and mind in a patient’s mouth.  How is that possible? You also have to run a business with employees, equipment, labs, bills, continuing...
3 Major Workplace Shifts That You Need to Pay Attention To

3 Major Workplace Shifts That You Need to Pay Attention To

By Chuck Blakeman The Emerging Work World is upon us. Those dental practices that adapt will thrive, those that don’t will be left behind. We inherited a stifling top-down work world from the Industrial Age, but as it fades behind us, the emerging work world will look...
Top 10 tips from the old guy to recent dental school graduates

Top 10 tips from the old guy to recent dental school graduates

By Dr. David Black I practiced dentistry for 44 years, most of that in private practice. I was able to grow my practice to the top five percent of solo practices in the U.S. in the last five years I practiced. I studied with the masters, and had the best consultants...
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