Improve Your Diversity Intelligence: Eliminate Your Blind Spots

Improve Your Diversity Intelligence: Eliminate Your Blind Spots

By Paul Pelletier “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”  ~Maya Angelou In our highly diverse dental offices, diversity intelligence is critical to...
Maximizing Your Practice’s Emotional Intelligence

Maximizing Your Practice’s Emotional Intelligence

By Dr. Robert Frazer, Jr. “Not surprisingly, a group’s (i.e. dental team’s) emotional intelligence (EI) requires the same capabilities of an emotionally intelligent individual: Self-Awareness, Self Management, Social Awareness and Relationship Management. What’s...
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