How to POSITIVELY Increase Patient Satisfaction

How to POSITIVELY Increase Patient Satisfaction

By Lisa Philp People are porous. They tend to absorb and reflect the atmosphere and emotions around them. According to Nobel Prize winning psychologist Daniel Kahneman, we experience approximately 20,000 individual moments in a waking day. Each moment may only last a...
Bullying in Dental Practices: Coping Strategies

Bullying in Dental Practices: Coping Strategies

“Workplace bullying is likely the “single most preventable and needless expense on a company’s register.” – P. Barnes By Paul Pelletier Bullying can be as harmful in dental workplaces as it is in schools, causing many challenges for administrators, staff, patients and...
Are Your Attitudes about Money Sabotaging Your Profits?

Are Your Attitudes about Money Sabotaging Your Profits?

By Kristine Hodsdon Money — the lack of it, the fear of losing it, the dread of not having enough, etc. — tops the list of concerns of many people these days. Even when the economy is flourishing, we are still a debt-ridden nation. What’s going on? Our ability to...
Make your last 5 years your best 5 years

Make your last 5 years your best 5 years

By Dr. David Black I am a “boomer.” I was raised in the 50s and 60s with all the optimism, opportunity and personal affluence of this era, in a Mayberry –type town in West Virginia. Early in my career I felt that everything was lovely, that prosperity would continue...
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