The “Gung-Ho” Practice Increase patient referrals, raise production with less stress, have more fun at work, and gain a deep sense of satisfaction and fulfillment. The Key to Mastering Excellence in Patient Relations How people communicate and the relationship experienced among staff and doctors influences factors that impact production and collections as well as the stress level.
Whose Practice Is It Anyway?! The Freedom of the Intrepreneurial Staff Freedom, power and control lay in the hands of the intrepreneur: the person who is an employee yet operates as if he/she is an entrepreneur/business owner. Develop: your job into a thriving business within the practice; a mission statement for your job that empowers the mission of the practice; and your own brand of patient service that thrills your doctor.
Presentation Topics
Communication Leadership Team Building
Past Presentations
Align Technologies Users Meeting; Las Vegas, NV Greater St. Louis Orthodontic Study Group; St. Louis, MO Practice Works Users Meeting GPs; Atlanta, GA
Future Presentations
Pacific Coast Society of Orthodontists; Honolulu, HI Zuelke and Associates Annual Seminar on Excellence; Portland, OR Ortho2 Users Meeting; Las Vegas, NV
Biographical Information
Over the past 23 years, Joan Garbo has led more than 2,000 seminars on topics such as effective communication skills, self-expression, customer service, team-building and other related topics that enable individuals to experience life more fully and accomplish their goals. As one of her many fans has stated: “She says what every doctor wants their staff to hear and what every staff want their doctor to hear.” Her high energy level, sense of humor, and enthusiasm inspire people to action, giving them a renewed sense of purpose and the resources for self-motivation.
