Leadership and Management Intensive Program Trust and authority guidelines and boundaries Team communication Be the best leader you can be Reviews, regular communication and accountability Change your Approach, CHANGE YOUR BOTTOM LINE! Understanding body gestures, delivery, tone, intent and your words The assumptive attitude! Learn to listen and you will grow! Impact how your patients feel about their experience Tools for success from the initial phone call through the appointment The Core Systems Your Practice Can Not Survive Without! 6 Star Customer Service Tips Scheduling Must Haves Team Communication Tools Financial Facts Patient follow-up systems Quality Internal Steps for Success Why Can’t WE all Just Get Along?!?! The 4 generational types Understanding personality styles and how to work with them Encouraging Team Communication Turning conflict into courageous and empowering conversations
Presentation Topics
Inspiration / Motivation Orthodontics Practice Administration & Management
Past Presentations
Colorado History Museum Healthcare Educational Event; Denver, Colorado Metropolitan Denver Dental Society Panel of Experts; Denver, Colorado University of Nebraska Dental Graduating Class; Lincoln, Nebraska
Future Presentations
Orthodontic Society Foundation Annual Meeting; Denver, Colorado 2013 Rocky Mountain Dental Convention; Denver, Colorado Metropolitan Dental Society; Denver, Colorado
Biographical Information
Karla Gunner, is an inspirational speaker, trainer, and personal performance coach. Karla specializes in training authentic leadership skills, communication skills and is known for her understanding and the participative high-energy connections she shares with her audiences. She trains practices and individuals to improve their overall performance, accountability, and systems in the areas of scheduling, financial arrangements, verbal skills, customer service, internal marketing and sales presentations. Karla effectively handles conflict resolution situations and created a workshop series “Courageous and Contagious Conversations in the Workplace.”
Karla has 27+ years combined experience in the areas of dental and medical practice management, human resources and the financial banking industry.
