David Moffet, BDS, FPFA

David Moffet, BDS, FPFA

UltimatePatientExperience.com
PO Box 855
Turramurra NSW
2074  Australia

01161419227757

David@theUPE.com
www.UltimatePatientExperience.com

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Presentation Information

Creating Perfect Seamless Dental Handovers
Does your practice suffer from low patient retention? Do patients leave, business drops off and you don’t know why? In this presentation, Dr. Moffet shares the principles he utilized to build a successful practice while charging high fees in a low fee suburb. Learn how to give your customers a reason for always returning for treatment, and a reason for asking to come in sooner.

There is No Such Thing As A “Shopper” Call
In this groundbreaking workshop, Dr David Moffet explains how to “romance” a price enquiry call into a motivated and accepting New Patient appointment. Dr Moffet’s simple yet effective processes show how to identify the real concerns of a price enquirer, and lead them to not only make an appointment but also be convinced that your Dental Office is the ONLY place in town for them to have their Dentistry done.

View Speaker Packet

Biographical Information

Dr. Moffet and his team grew a small two room dental office into a successfully producing premier practice in a low-income suburb of Sydney, Australia. His practice has grown from a one dentist/assistant team with production at $120K/year into a $3M/year booming business. What was originally produced in a month, is now produced in a day. In Dr. Moffet’s presentations, he shares the protocols and success principles used to predicate and sustain this growth.

Dr. Moffet’s business success stems from his belief that ‘dentistry is a people business’. By understanding customer service concepts and mastering communication skills, your practice can replicate this success. Dr. Moffet’s presentations share the inside scoop on the unique systems his practice utilizes for exponential growth.

Dr. Moffet was an elected member of the Australian Dental Association New South Wales Branch Council and Executive. He is Past-President of The Hills Dental Study Group. He is a member of the Speaking Consulting Network.

Presentation Topics

  • Communication
  • Patient Experience
  • Practice Administration & Management
  • Practice Team Development

Past Presentations

  • Secret Service Summit; Cleveland, Ohio
  • Team Training Institute Annual Meeting; Dallas, TX
  • Madow Brothers TBSE Meeting; Miami, FL
  • Sydney Inner West Dental Study Group Dinner Meeting

Future Presentations

  • Ultimate Patient Experience Full Day Workshops (multiple)