OMG! OFFICE MANAGEMENT GUIDE®
Practice owners, dentists and managers are expected to know all, be everywhere, and ensure a smoothly operating office every day. In this presentation, office management personnel will be given the tools necessary to manage a dental practice with confidence.
DISCOVER THE “SECRET SAUCE” FOR PATIENT RETENTION
When the emphasis of the practice is placed on exceptional patient care, the team becomes an asset that will continue to grow over time. In this high energy, interactive session, learn the significance of creating greater patient satisfaction through a total team approach. Learn techniques for creating a practice environment that generates raving fans who happily refer.
POWERFUL TEAM CONVERSATIONS: THE FOUNDATION OF A SUCCESSFUL TEAM
Clear, empowering communication and self-directed leadership is the key to a motivated and cohesive team. Without it, there is frustration, disorganization and low expectations. In this interactive session, learn skills to build a great team and provide clear standards for their work. With an emphasis on leadership, problem solving, harmony and collaboration, productivity can be rejuvenated and maintained.
Denise is co-founder of Global Team Solutions, a practice management consulting firm. A professional speaker and published author, her enthusiasm and knowledge about the dental profession have helped many dental teams. She brings experience, insight, and creativity into her management style, along with a sense of humor. She is a champion of change, and says the biggest challenge of working with practices is people who think they know it all or are resistant to trying new things. The best part of Denise’s job is those moments when clients “get it,” those a-ha moments that can put a practice on the track to serious success.
Along with her talent for business, Denise has gained numerous distinctions in her industry. She is co-author of OMG! Office Management Guide, the “bible” used in training workshops. She is the president of the Academy of Dental Management Consultants; member of the National Speakers Association and Toastmasters International.
- Conflict Resolution
- Practice & Team Development
- Hinman Dental Meeting
- American Assoc. of Dental Office Managers (AADOM)
- Henry Schein Business of Dentistry Conference
- Third District Dental Society New York
- Dental Team Building – OMG! Bahamas CE Cruise
- NorthEast Dental Office Managers
- Henry Schein Practice Solutions Fall Festival; Dallas/Ft Worth