Jane Peck, RN, MBA, FAADOM
Creating the Perfect Team
Learn communication and leadership skills that will help you improve workplace morale, retain quality team members, and increase patient care and satisfaction along with practice productivity and profitability.
Customer Service Excellence
This thought provoking presentation introduces fail-safe processes designed to ensure a consistent standard of care and a practice culture which generates both loyal patients and dedicated staff.
Marketing from the Inside Out
Producing loyal patients is your best marketing strategy, and it starts with hiring and developing team members. Jane Peck shares powerful tools and tips for internal and external marketing success.
- Patient Experience
- Practice & Team Development
- Practice Relationship Management
Drawing from her 25+ years’ experience in healthcare and dental practice management, Jane Peck, RN, MBA, FAADOM is an expert in creating a workplace culture that reduces employee stress and improves moral, creating a sense of ownership by supporting individual strengths and respectful communication in both personal and professional relationships.
In her role as practice administrator, Jane developed vision, set direction, refined and coordinated the practice of Endodontic Specialists from a two-doctor, single location business to a high-tech, seven doctor, three location practice serving a multi-state area, helping to obtain national recognition as a company that puts excellence in customer service. Jane has led the organization to earn the Better Business Bureau Excellence in Customer Service Award five times and recognition as Best Companies to Work For in Colorado.
A trainer with Professional DynaMetric Programs since 2000, Jane has extensive experience motivating and developing teams, reducing conflicts and improving performance. Awarded the title, Fellow of the American Association of Dental Office Managers (FAADOM) in recognition of her commitment to continuing education, Jane was also recognized as an Office Manager of Distinction (2014).