Robert (Bob) Spiel, MBA
Upside Down Leadership: Building a Team of “Owners” that Take Everyone to the Top
Stress, frustration and contention are chronic in dentistry today. Change these dynamics by creating a framework for participation and growth, establishing clear expectations and showing genuine appreciation. Enlist, engage, and empower team members to create a culture of high performance and loyalty.
100% YES! The Total Team System for Maximizing Case Acceptance
Learn a total team, skills-based approach to case acceptance where every encounter is an opportunity to lead patients with warmth and rapport to ultimately convert their needs into wants. Learn a straight forward patient care and co-diagnosis formula which leads patients to “own” their treatment and understand the urgency – preventing much greater costs and discomfort later.
Associate and Partnership Transitions: Dentistry’s Unseen Graveyard
Learn a process oriented (vs. project oriented) transition model, focusing on creating partnerships instead of just a contract. This facilitative approach utilizes a transition quarterback managing the process while maintaining a long-term relationship with the providers.
Would you like to gain the skills and understanding to transform employees into a team, and a team into colleagues? Utilizing a system of Transfacilitative Leadership™ and coaching that taps into the answers within each of us, Bob provides the framework by which those answers can be looked at, prioritized and acted upon. Bob has 25+ years’ experience in transformational leadership, business finance, business strategy and management. His business and healthcare consulting firm specializes in team and leadership development, strategic planning, business transitions and communication/conflict resolution coaching.
Bob has been published in Dental Economics, The Progressive Dentist, The Progressive Orthodontist, Dental Products Report, AADGP Contact and the AADOM Observer. He has been both a hospital and surgical center CEO, and is a former adjunct member of the Health Care Administration faculty at BYU-Idaho.
With just the right mix of humor and heart combined with great story telling, simple truths and exceptional expertise, he is able to impact his attendees, ramp up a meeting and create a buzz afterward.
- Case Acceptance
- Practice Administration & Management
- American Association of Dental Office Managers; Scottsdale, AZ
- Carestream Users Meetings (multiple)
- Star of the South Dental Meeting; Houston, TX
- Academy of Dental Management Consultants; San Antonio, TX
- Carestream Dental Summit Meeting; Atlanta, GA
- Thomas Hinman Dental Meeting; Atlanta, GA
- American Academy of Dental Practice Administration (AADPA); Beverly Hills, CA